Professional Certificate Course in Communication as Interaction
Completion Time
2 Weeks
Accreditation
3 CPD Hours
Level
Advanced
Start time
Anytime
About the course
The course allows individuals to delve into the roles found in the Hotel and Hospitality Sector and their significance. Participants will gain an understanding of the tasks and obligations undertaken by staff in hotels and restaurants, as well as the essential skills essential for these roles.Upon successfully finishing the course, learners will acquire knowledge in the following areas:
1. The food preparation process.
2. The typical menus prepared in kitchen settings.
3. Various positions within the Food and Beverage (F&B) industry.
4. The desirable attributes of personnel in the food and beverage sector.
Course details
Students will learn about the principles of effective communication, including how to identify and overcome communication barriers, how to listen actively and respond appropriately, and how to use communication to build and maintain relationships. The course will also explore the ways in which culture, gender, and power dynamics can influence communication and how to navigate these factors in order to communicate effectively with diverse groups of people.
Module: Communication As Interaction
Lecture: 1
Quiz: 1
The objective of this course is to impart students with a comprehensive grasp of the pivotal role that communication assumes in human interactions. Throughout this course, an array of communication forms, encompassing verbal, non-verbal, and written modes, will be examined. This exploration will delve into how these forms can be wielded to impart significance across varied contexts. Furthermore, students will be equipped with the essential insights into the tenets underpinning effective communication. This encompasses the adept recognition and surmounting of communication impediments, the cultivation of active listening skills, and the cultivation of appropriate responses. Additionally, it will elucidate how communication can be harnessed for relationship establishment and sustenance.
Within the course, we shall delve into the intricate interplay between culture, gender, and power dynamics, and how these elements can exert their influence on communication. Strategies for adeptly navigating these facets will be elucidated, empowering students to communicate proficiently across diverse audience spectrums.
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Communication as Interaction
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Communication as Interaction
Accreditation
All of our courses are accredited by the relevant partners and awarding bodies. Please refer to our information in about us for more details.Entry requirement
Entry requirements for this course are flexible, with no stringent prerequisites. Having work experience can provide valuable insights into the course content, offering an advantage to prospective learners.The primary objective of this certificate program is to augment the learner's knowledge in the field. It caters to individuals who are enthusiastic about expanding their understanding and staying informed about current developments in their respective domains. This certificate is recommended for a diverse audience, including:
1. CEOs, Directors, Managers, and Supervisors
2. Executive Chefs
3. Hotel Directors
4. Directors of Food and Beverages
5. Food and Hygiene Managers
6. Restaurant Managers
7. Kitchen Managers
8. Professionals in various roles within the hospitality sector
Sample Certificate
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Ghana
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Kenya
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Pakistan
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United Arab Emirates
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